Our AI-Powered Products
Discover our comprehensive suite of AI-driven business tools designed to revolutionize your operations.
Incentra
AI-Powered Performance Gamification Platform
Transform your contact center operations with our advanced AI-driven performance gamification tool. Drive employee engagement through intelligent incentive models and real-time AI performance tracking.
Key Features
- AI-Powered Real-time Performance Dashboards
- Smart Gamification Engine with AI Leaderboards
- AI-Optimized Commission & Incentive Calculators
- Intelligent KPI Tracking & Predictive Analytics
- AI-Enhanced Team Competition Management
- Automated AI-Driven Reward Distribution
Business Benefits
Increase agent productivity by up to 40% with AI insights, reduce training time, and boost employee engagement through intelligent gamification.
RecruitEk
Client & Employee Relationship Workspace
Win new business and look after the people you've already placed — all in one workspace. RecruitEk CRM brings your BD pipeline, client accounts, and deployed employee records together, with a built-in ticketing system to manage employee relations from query to resolution.
Key Features
- Kanban Deal Board — Drag-and-drop pipeline across customizable BD stages
- Account & Contact Management — Full client hierarchy with multi-stakeholder tracking
- Deployed Employee Register — Live view of every placed employee mapped to their client and contract
- Employee Relations Ticketing — Raise, assign, and resolve ER cases with full audit trail
- BD Activity Logging — Calls, meetings, emails, and follow-ups in one timeline
- Mandate Handoff — One-click conversion from won deal to live recruitment requisition
- Sales & ER Dashboards — Pipeline value, win rates, open tickets, and SLA tracking
- Document Vault — NDAs, MSAs, contracts, and employee records in one place
Business Benefits
One workspace for the full client lifecycle — from first BD conversation, through delivery, to ongoing employee relations — so nothing falls between sales, recruitment, and post-placement care.
Axia
Performance & Talent Workspace
Set goals, run reviews, and track every employee's career journey — all in one workspace. Axia brings goal-setting, continuous check-ins, formal reviews, calibration, and 360° feedback together, configurable to whatever performance framework your organisation runs — Balanced Scorecard, OKRs, SMART, or your own.
Key Features
- Configurable Framework Engine — BSC, OKRs, SMART+Values, or build your own model
- Goal Setting & Cascade — Weighted objectives flowing from CEO to frontline
- Continuous Check-ins & 1:1s — Weekly updates, shared agendas, and an evidence locker
- Mid-year & Year-end Reviews — Self + manager assessment with digital sign-off
- Calibration & 9-Box — Rating moderation plus Performance × Potential talent mapping
- 360° Feedback & Recognition — Peer input, anonymity controls, and a kudos wall
- Career Profile & Timeline — Every promotion, rating, and milestone in one view
- AI Review Assistant — SMART coach, draft summaries, bias lens, and development planner
Business Benefits
One workspace for the full performance lifecycle — from goal-setting and continuous check-ins through reviews, calibration, and succession planning — backed by a complete career profile for every employee, so leaders run fair, evidence-rich reviews and HR has a single source of truth on talent.
Lumyn
Advanced AI-Powered Learning Management
Revolutionize your training programs with cutting-edge AI-driven content creation. Automatically convert documents into engaging presentations and videos using advanced AI for comprehensive learning experiences.
Key Features
- Advanced AI Document-to-Presentation Conversion
- AI-Powered Automated Video Generation
- AI-Enhanced Interactive Training Modules
- Intelligent Progress Tracking & Predictive Analytics
- Multi-format Content Support
- AI-Facilitated Collaborative Learning Spaces
Business Benefits
Reduce content creation time by 80% with AI automation, increase learning engagement through AI personalization, and track skill development with AI analytics.
Knowvia
AI-Driven Intelligent Knowledge Base
Centralize and organize your organizational knowledge with our AI-powered smart knowledge management system. Enable teams to find information quickly and share expertise effectively through intelligent AI assistance.
Key Features
- Advanced AI-Powered Search & Discovery
- Intelligent Content Management System
- AI-Enhanced Version Control & Approval Workflows
- Smart Access Control & AI Permissions
- Integration with Popular Tools
- AI Analytics & Predictive Usage Insights
Business Benefits
Reduce information search time by 70% with AI search, improve customer support efficiency, and maintain consistent information quality with AI validation.
Kairos
AI-Powered Attendance, Forecasting & Workforce Scheduling Platform
Run your call center's entire workforce rhythm on one platform. Kairos combines attendance confirmation, AI-driven demand forecasting, and intelligent shift scheduling — employees, client approvers, and billing teams mark, review, and confirm attendance through a beautiful calendar interface, while AI forecasts contact volumes and builds optimized schedules that match staffing to demand. A complete, immutable audit trail protects every stakeholder, and a built-in group chat lets members connect and communicate with each other in real time — keeping the whole workforce aligned in one place.
Key Features
- Interactive Calendar-Based Attendance Marking
- Multi-Level Approval Workflow with Client Sign-Off
- AI Demand Forecasting for Contact Volumes & Staffing Requirements
- Intelligent Shift Scheduling & Roster Optimization Across Teams and Sites
- AI-Powered Attendance Analytics & Anomaly Detection
- Immutable Audit Trail with Auto-Generated PDF & Excel Reports
- Built-in Group Chat — members connect and communicate with each other in real time
Business Benefits
Reduce attendance disputes to zero with a provable approval chain, match staffing to demand with AI forecasts and optimized schedules, and eliminate manual Excel reconciliation and spreadsheet rostering — one platform from forecast, to schedule, to confirmed attendance.
Kippu
AI-Powered Omnichannel Ticketing Platform
Deliver exceptional customer experience across every channel. Kippu unifies email, chat, voice, social, and messaging into a single intelligent inbox — powered by AI that understands customer intent, prioritizes what matters, and helps your agents respond faster, smarter, and with greater empathy.
Key Features
- Unified Omnichannel Inbox (Email, Chat, Voice, WhatsApp, Social)
- AI-Powered Intent Detection & Sentiment Analysis
- Intelligent Ticket Routing & Auto-Prioritization
- AI-Assisted Response Drafting & Tone Optimization
- Real-time Customer Context with 360° Conversation History
- Predictive CSAT Scoring & Proactive Escalation Alerts
Business Benefits
Elevate customer experience with up to 40% faster resolution, higher CSAT scores, and consistent service quality across every channel — while reducing agent workload through intelligent automation and AI-driven workflows.
Mieruka
Contact Center Analytics & WFM Intelligence Platform
The ultimate guide and home to contact center metrics. Mieruka delivers detailed analysis, intelligent inferences, and powerful workforce management tools — all powered by AI. Transform raw contact center data into actionable insights with automated dashboards, predictive staffing models, and real-time performance intelligence.
Key Features
- AI-Powered Contact Center Dashboards with Real-Time Metrics
- Intelligent Workforce Management (WFM) Scheduling & Forecasting
- Predictive Staffing Models with AI Demand Forecasting
- Automated Performance Inference & Root Cause Analysis
- Omnichannel Metrics Unification (Voice, Chat, Email, Social)
- AI-Driven SLA Compliance Monitoring & Alerting
- Custom KPI Builder with AI-Assisted Benchmarking
- Real-time Agent Adherence & Productivity Intelligence
Business Benefits
Turn contact center chaos into clarity with AI-driven analytics that predict staffing needs, identify performance gaps, and automate workforce decisions — reducing overstaffing costs by up to 30% and improving service levels through intelligent forecasting.
Organa
Interactive Org Chart & People Directory Platform
Bring your organization to life with beautiful, always-current org charts. Organa imports your employee data from Google Sheets, Excel, or CSV and auto-renders an interactive, drag-and-drop org chart — with configurable card displays, multiple layout styles, and employee self-service profiles that keep your directory accurate without HR chasing updates.
Key Features
- Effortless Data Import — Google Sheets, Excel & CSV with a canonical import schema
- Tenure-Based Colour Coding driven by each employee's date of joining
- Configurable Card Display — choose per-chart what shows (name, designation, department, date of joining & more)
- Drag-and-Drop Re-parenting to restructure teams visually
- Five Layout Styles — Classic Tree, Horizontal Tree, Compact Outline, Radial & Team Grid, powered by Chart Views
- Employee Self-Service — viewers update their own photo, LinkedIn, date of birth, address & qualifications via a skippable first-login wizard
Business Benefits
One directory, many views — power a leadership review chart and an induction pack from the same data. Keep org structures accurate with drag-and-drop editing and employee-maintained profiles, eliminating stale spreadsheets and outdated PowerPoint org charts.
Kansa
AI-Powered Quality Audit for the Modern Contact Center
Every call. Every channel. Every insight. Kansa — from the Japanese word for audit — is Zefficacy's intelligent quality management platform, built by contact center operators for contact center operators. Where traditional QA samples 2–3% of interactions and delivers feedback weeks too late, Kansa evaluates 100% of your calls, chats, and emails automatically — scoring every interaction against your quality framework the moment it ends. Quality teams stop transcribing and start coaching, agents get feedback while the conversation is still fresh, and leadership sees compliance, CSAT drivers, and coaching gaps in real time.
Key Features
- 100% Interaction Coverage — AI evaluates every call, chat & email in English, Arabic, Hindi & more, eliminating sampling bias
- Fully Customizable Scorecards — weighted parameters, fatal errors & compliance flags that mirror your quality framework and client SLAs
- Closed-Loop Coaching — targeted recommendations with feedback workflows, agent acknowledgements & dispute management
- In-Platform Calibration — human-vs-AI and evaluator-vs-evaluator sessions with variance analytics
- Provable Compliance — automatic detection of script adherence, mandatory disclosures & prohibited language, with an exportable audit trail
- Root-Cause Business Insights — dashboards connecting quality scores to repeat contacts, AHT, FCR & CSAT
Business Benefits
Designed inside a live multi-client BPO operation, Kansa handles what generic tools can't: client-specific scorecards under one roof, per-LOB reporting, agent tenure cohorting, and penalty-linked SLA tracking — scaling from fifty seats to five thousand without adding a single manual evaluator. Works seamlessly alongside Knowvia, Lumyn, Incentra, and Kairos for a single connected loop from what agents know, to how they perform, to how they're rewarded.
Ready to see Zefficacy in action?
Book a personalised walkthrough of any product in our suite — tailored to your team, your workflows, and your KPIs.